Ira is the AI receptionist for dental practices. She answers calls, helps patients book or change appointments, looks up patient records, sends text confirmations, and routes complex situations to your team.
What Ira Can Handle
Answer routine patient calls and ask how she can help.
Book, reschedule, cancel, or confirm appointments when the connected practice management system supports that action.
Look up patient records, upcoming appointments, providers, and contact details after identity is verified.
Create new patient records and update basic contact details when supported by the integration.
Send text messages with appointment details or follow-up information.
What Ira Does Not Do
Ira does not diagnose conditions, provide clinical advice, manage prescriptions, process payments, or make insurance benefit decisions. When a caller needs clinical judgment, billing help, prescription support, or a human, Ira transfers the call or takes a message for staff follow-up.
Where Ira Gets Information
Practice management system: schedule, patients, appointments, providers, and supported patient details.
Knowledge base: office hours, services, accepted plans, policies, directions, parking, and common patient questions.
Best First Setup
Set up a Savvy Agents phone number or forward your current line.
Add your top patient questions to the knowledge base.
Make a test call and confirm the transcript appears in the Inbox.
Review the first week of call transcripts and tune Ira based on real patient questions.