The Inbox is where your team reviews patient conversations handled by Savvy Agents. Calls, transcripts, summaries, staff follow-ups, and SMS replies all live here so your team can see what happened without hunting through voicemail.
Call summaries showing what the patient needed and what Ira did.
Full call transcripts and recordings when available.
SMS conversation history and staff replies.
Patient details, contact information, and linked appointment context when available.
Start with new or unread conversations.
Review any messages Ira marked for staff follow-up.
Reply by SMS when the patient needs a staff response.
Use transcript patterns to improve your knowledge base and Ira setup.
During the first week after go-live, review every transcript. This is the fastest way to find missing knowledge base answers, appointment-type mismatches, and call-routing rules that need adjustment.
